Below are some common questions and answers that may provide the fastest assistance. If you don't see what you're looking for, contact our Customer Support Experts firstname.lastname@example.org .
Is my payment and information safe?
Yes! All payment and shopper's personal information is protected and secure. Payment information is transferred from your computer to our servers using a secure, encrypted protocol (https) to ensure this safety. If you have any questions or concerns, you can contact us for better assistance and clarification.
Do I need an account to place an order?
No, you do not need an account to place an order online. You can checkout as a guest to complete your order without any extra steps. However, having an account saves your shipping information and order history which speeds up the process for future orders.
How do I place an order?
Placing an order on our website is easy! Click "Add to cart" or " Buy it now" on the drop-down menu to browse by category or collection. Our products will populate where you can click. Choose size and quantity, add to cart, and proceed to checkout. If you're having trouble, you can contact us for assistance.
Which payment methods do you accept?
Placing an order on our website is easy! Browse by category or collection by clicking the "Shop" drop menu. Our products will populate where you can click, choose size and quantity, add to cart and proceed to checkout. If you're having trouble, you can contact us for assistance.
Which currencies can I pay in?
Payments are processed in U.S. Dollar Currency. You can find our "Currency Converter" in the drop-down menu on the top right of our website, where you can convert our prices into Euro, British Pound Sterling, Canadian Dollar and Australian Dollar. If your currency is not shown, your purchase amount will automatically convert at checkout from USD into any currency you wish to place your order in.
What if the product or size I want is unavailable?
Most products are available in limited quantities when released to maintain brand's exclusivity. However, some styles do get replenished. Join our mailing list for updates on all restocks.
What if I'm unsure which size to order?
On each product page, under "Product Description", you will find a size chart that specifies body length, sleeve, and chest measurements. Our product photos give a visual guide on how the product fits with information on the model's height and size worn to help you decide. If you're still unsure which size to order, you can contact us for support and recommendations.
Can I cancel my order?
If you wish to cancel your order, you're freely able to cancel anytime before receiving shipping confirmation. Contact us immediately to cancel an order as shipments are usually processed within 24-48 hours. If you've received a shipping confirmation before being able to cancel, contact us so that we can assist you.
Are your products ethically sourced & manufactured?
Yes! Our products are made by manufacturers with ethical labor practices and principles under our code of conduct. ADMY works with economical and sustainable factories to uphold our ethical standards.
Where do you ship from?
We ship from Los Angeles, United States of America.
Do you offer international shipping?
Yes! We ship worldwide. ADMY or our shipping carriers are not responsible for any lost packages by third party shippers/consolidation warehouses.
Who is your shipping carrier?
Our domestic parcels are shipped with either United States Postal Service (USPS), UPS. Our international parcels are shipped with either DHL, UPS or United States Postal Service International. Shipping options are available to choose at checkout. **Please note that USPS First Class International may not offer a fully trackable shipping service. Shipping delays may occur depending on the destination's custom's policies.
Do you have shipping time options?
Shipping time is calculated at checkout determined by the service selected. *PLEASE NOTE: Shipping time does not account for processing and packing time. Please allow 2 business days for your order to be fulfilled.
How much does shipping cost?
It's Free in the US and 25$US for FRANCE. Shipping is calculated by a parcel's total weight and the distance to other destinations.
Does my shipping cost include taxes/duties and fees?
Shipping taxes and duty, or any other miscellaneous shipping fees, are not included and are not covered by ADMY. If a customer chooses to refuse a package due to payment of taxes and duties, the order is sent back to ADMY. In the event of this happening, ADMY may be required to pay extra charges by the courier. The fees charged will be deducted from your initial payment when being refunded for your order once the package has arrived back in our facility. In this case, shipping will not be refunded as well.
How long does it take to process an order?
Please allow 2 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. understand we are a team of humans, working with human hands and human brains. After placing an order, you will receive a confirmation email. Contact us if you have any concerns about your order.
How long does it take for my order to arrive?
Shipping time depends on location. Your order ships from Los Angeles, U.S. The average transit time is between 3-5 days for domestic shipments. Contact us if you have any concerns about your order.
How can I track my order?
You will receive a tracking number to the email address you ordered with. You can enter your tracking number on the carrier's website.
What if I haven't received my package?
If you haven't received your package, please contact us within 30 days from delivery to help investigate.
**Please note once the order has been shipped, we are not responsible for lost/stolen merchandise or delivery delays. Once a tracking number has been sent to a customer, any claims should be filed with the mail carrier.
What is Route Shipping Protection?
Route is insurance on your order for missing or stolen packages. If Route is not selected at checkout and your package is stolen/missing, we will not be able to cover your order. Route must approve your claim in order for ADMY to re-ship. A claim must be made within 14 days of delivery date if missing and 30 days from receiving a tracking number if lost in transit.
What if my product is defected?
In the rare incident that you receive a defected or damaged product, please contact us with photos. We'll be happy to refund the item (or replace it if it's still available) if its found to be defected within 30 days of purchase.
RETURN & EXCHANGE
How do I return or exchange my order?
ADMY is still a young boutique with a little investment that's why we took the decision to have all sales finale. But we want to make sure you're satisfied with your purchase with us. So, if you receive a defected or damaged product, please contact us with photos. We'll be happy to refund the item (or replace it if it's still available) if its found to be defected within 30 days of purchase.
How can I keep in touch?
Join our newsletter, follow our social media channels, and tag us on your outfit posts.